Last updated: July 31, 2026
These Terms of Use ("Terms") govern your access to and use of the HealthMailer mobile application and the HealthMailer website (together, the "Service"), operated by Clinician People Ltd ("we", "us", "our"), a company registered in England and Wales under company number 15880511, with its registered office at 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE.
The Service is used in two ways, and these Terms apply to both:
There is no account or sign-up for either role. By generating a request link, opening a request link, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service. Our Privacy Policy explains how information is handled and forms part of these Terms.
If you are using the Service as a Requester, you must be at least 18 years old and acting with a genuine, lawful basis for requesting the data — for example, an existing clinical or treatment relationship, a research protocol with appropriate ethical approval and participant consent, or another basis recognized by applicable law and professional obligations.
If you are using the Service as a Recipient device user, you may use it on your own behalf if you are able to give informed consent under applicable law, or it may be used on behalf of a minor or another person by a parent, legal guardian, or authorized carer who operates the device and agrees to these Terms on that person's behalf.
We have no practical way to verify your identity, age, professional status, or legal authority to request or send any given piece of data, and we rely entirely on your representation that you meet these requirements.
A Requester uses our website to specify a recipient email address, the categories of health or activity data being requested, a time period, and a reference label of their choosing. This information is used to generate a unique, cryptographically signed link, which expires automatically after a limited time.
When a Recipient device user opens that link, the HealthMailer app verifies it directly on their device, then requests permission from Apple Health or Health Connect to read only the specific categories and time period named in the link. If granted, the app compiles that data into a report entirely on the device. The Recipient device user then chooses whether to send the report — if they do, the app hands it to their own email app, already addressed to the recipient named in the link, and it is sent from their own email account.
Further detail on what information is involved at each step, and how it is (and is not) handled by us, is set out in our Privacy Policy.
As a Requester, you are solely responsible for:
As a Recipient device user, you are solely responsible for:
You agree not to:
HealthMailer is a data transport tool. It does not analyze, interpret, validate, or offer any medical, diagnostic, or clinical opinion on any data it helps you request or send, and it is not a substitute for professional medical judgment. It is not intended to function, and must not be relied upon, as a medical device. Data made available through the Service reflects whatever has been recorded in Apple Health or Health Connect, which may be incomplete, self-reported, or affected by the accuracy of the underlying wearable, sensor, or manual entry — we make no representation as to its accuracy, completeness, or fitness for any clinical purpose.
Because reports are sent by the Recipient device user's own email app, from their own email account, we have no visibility into, and cannot confirm, whether any given email was actually sent, delivered, or received. We are not responsible for emails that are delayed, filtered, misdirected, or never sent due to the Recipient's device, email provider, network conditions, or their own action or inaction.
The Service depends on, and interacts with, platforms we do not control, including Apple Health, Google Health Connect, the Apple App Store, and the Google Play Store. Your use of those platforms is governed by their own terms and privacy policies, and we are not responsible for their availability, functionality, or any changes they make that affect the Service.
The Service, including its software, design, text, and branding (excluding the health data you request or send, which is not ours), is owned by Clinician People Ltd or our licensors and is protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose. You may not copy, modify, distribute, sell, or lease any part of the Service, except as permitted by applicable law.
HealthMailer is designed so that health data is read, compiled, and sent entirely on the Recipient device user's own device, and is never transmitted to or received by us. In relation to that health data, we do not act as a data controller or data processor, because we never process it in any form.
The only personal data we process is described in our Privacy Policy: the recipient email address, requested data categories, time period, and reference label submitted by a Requester when generating a link, which is used only to cryptographically sign that link and is not retained afterwards, and a short-lived, IP-based record kept solely to prevent abuse of our link-generation service.
We use reputable infrastructure providers, including Google Cloud Platform and Firebase, to host and operate the Service, and any personal data described above may be processed by those providers strictly as needed to provide the Service on our behalf, under their own security and confidentiality commitments.
If your organization requires a separate, signed Data Processing Agreement as a condition of permitting the Service to be used — for example, as part of institutional or research governance approval — please contact us at info@clinicianpeople.com and we will work with you on one.
We may restrict, throttle, or block access to our website or signing service — including specific IP addresses or request patterns — where we reasonably believe it is necessary to prevent abuse, protect the Service, or comply with the law. We may also suspend, change, or discontinue all or part of the Service at any time, with or without notice, though we will try to give reasonable notice of any change that materially affects existing functionality.
The Service is currently provided free of charge. We may introduce paid features in the future; if we do, we will give reasonable notice before any charge applies to you, and continued use of any then-free features will not require payment.
The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted, secure, accurate, or error-free. Nothing in this Section limits any warranty that cannot be excluded or limited under applicable law.
To the fullest extent permitted by law, Clinician People Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or business, arising out of or relating to your use of, or inability to use, the Service — including any reliance on data made available through it, or any failure of an email to be sent, delivered, or received. To the fullest extent permitted by law, our total liability arising out of or relating to the Service shall not exceed £100 (one hundred pounds sterling) or the total amount, if any, you paid us to use the Service in the twelve months before the claim arose, whichever is greater. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud.
You agree to indemnify and hold harmless Clinician People Ltd, and our officers, employees, and agents, from any claims, damages, liabilities, and reasonable expenses (including legal fees) arising out of your breach of these Terms, your violation of any law, or your request for, sending of, or handling of any data through the Service without a lawful basis or proper authorization.
These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of England and Wales, without regard to conflict-of-law principles.
Any such dispute shall be resolved by binding arbitration conducted in the United Kingdom, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction where necessary to prevent actual or threatened infringement, misappropriation, or violation of a party's intellectual property or confidentiality rights.
If you downloaded the app from the Apple App Store, you acknowledge that these Terms are between you and Clinician People Ltd only, not Apple, and Apple has no obligation to furnish any maintenance or support for the app. In the event of any failure of the app to conform to any applicable warranty, you may notify Apple, and Apple's sole obligation will be to refund any purchase price paid for the app, if any; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app. Clinician People Ltd, not Apple, is responsible for addressing any claims relating to the app or your possession or use of it, including product liability claims, claims that the app fails to conform to legal or regulatory requirements, and claims arising from consumer protection or similar legislation. Apple is not responsible for investigating, defending, settling, or discharging any third-party claim that the app or your possession and use of it infringes that third party's intellectual property rights. You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist-supporting" country, and are not listed on any U.S. Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce them against you.
If you downloaded the app from the Google Play Store, your use is also subject to Google Play's own Terms of Service.
We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
Questions about these Terms can be sent to:
Clinician People Ltd (company number 15880511)
82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
info@clinicianpeople.com